Wednesday, May 6, 2009

Making Voip Affordable

Voice over IP (Voip) is a fast growing and hot business in today's technology market. Many corporations and individuals are making the switch from their traditional telephone systems to a more cost effective system over the internet. In particular there is one organization who is offering the best bang for the buck according to CNET and that is toktumi. Toktumi is a jam packed service that offers several features. The best part is you can try it out for a month, hassle free. Below is a run down of their feature, their promotion and their pricing.
  • Auto Attendant - The auto attendant enables you to create an IVR like response so that your customers can be directed to the right person and enables custom messages such as office hours, directions and more. This saves time in the office to find other associates and adds a professional look to your business.

  • Virtual Assistant - The virtual assistant will screen callers and ask them to first state who is calling. The system then calls you and tells you who is calling and you have the option to send the message to a voicemail or take the call directly.

  • Call Handling - This feature enables you to direct and forward calls to another number anywhere in the United States or Canada. You can forward to a cell phone, landline or whatever you choose. It adds a map to routing calls to different customers.

  • Your Number - The system allows you to pick from 1800 numbers or a local business number within the United States. The service would be useful for Canadians and we hope to see this as an added feature in the future.

  • Dial In Access - This is an important feature. This feature allows you to not only dial in from to your voicemail and system options but also enables you to place a call from your 1800/local business number which adds a professional outlook to your company.

  • Conferencing - You can add a conference call of upto 20 people at any time. Downside is you need a PC to make this call so you need to call out to your customers. However, the temporary workaround is for you to get a fre conference call service which you can find on Google, and have your IVR forward the number to the free conference call service. So your customers will need to enter your 1800 number, then hit a button like 9 which transfers you to the free service. Its seamless integration. However, this is a value add service which toktumi should consider adding in future.

  • Unlimited Calling - Call anywhere in Canada and the US from your PC and its free. This service is similar to skype with the difference that skypeout enables you to call from a landline as well. However, for the service offering it does a great deal. You can connect your phone to your computer which will enable you to call from a phone connected to your PC.

On the whole we find that the service offering for the price is a steal. At $14.95 US a month you get a virtual telephone system for your business. The best part is the company is offering a free 30 day hassle free trial. Try it out for 30 days and if you like it you can pay month to month. There are no contracts or commitments. To find out more visit Toktumi.



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